Refund and Return Policy

Effective date: July 27, 2026

We want customers to shop confidently at Superior Health. This policy explains the conditions for cancellations, returns, replacements and refunds.

1. Order Cancellation

You may request cancellation before your order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, it may no longer be cancelled and must follow the return procedure below.

Send cancellation requests to info@superiorhealth.com with your order number.

2. Return Period

Eligible products may be returned within 30 calendar days after confirmed delivery.

To qualify for return, the product must be:

• Unused.
• Unopened.
• In its original condition.
• In the manufacturer’s original sealed packaging.
• Accompanied by proof of purchase.

Returns that do not meet these requirements may be refused, except where otherwise required by law.

3. Products That Cannot Be Returned

For health, safety and hygiene reasons, the following products are generally non-returnable:

• Opened dietary supplements.
• Products with broken or removed safety seals.
• Partially used coffee, tea, powders, liquids or capsules.
• Products damaged after delivery by improper handling.
• Items marked “final sale.”
• Gift cards.
• Free promotional products.

These exclusions do not apply when a product is defective, damaged upon arrival, incorrectly supplied or otherwise protected by applicable consumer law.

4. Damaged, Defective or Incorrect Products

Inspect your order promptly after delivery.

Contact us within 48 hours if an item arrives:

• Damaged.
• Defective.
• Leaking.
• Expired.
• Incorrect.
• Missing from the shipment.

Include your order number, a description of the issue and clear photographs of the product and packaging.

After verification, we may offer a replacement, store credit or refund.

5. Return Authorization

Do not return a product without first contacting customer support.

To request authorization, email info@superiorhealth.com with:

• Your full name.
• Order number.
• Product name.
• Reason for return.
• Relevant photographs, where applicable.

Approved returns must be sent to:

Superior Health Returns
[Return Address]

6. Return Shipping Costs

Customers are responsible for return-shipping costs for unwanted products or purchases made in error.

Superior Health will cover reasonable return or replacement costs when the return results from:

• Our shipping error.
• An incorrect product.
• A verified defect.
• Damage occurring before delivery.

Original delivery charges are non-refundable unless the return results from our error or applicable law requires otherwise.

7. Refund Processing

After receiving and inspecting the return, we will notify you whether it has been approved.

Approved refunds will be issued to the original payment method. Processing may take 5–10 business days, although the customer’s bank or payment provider may require additional time.

Shipping delays and unshipped orders will be handled in accordance with applicable online-order requirements, including cancellation and refund rights where required.

8. Refused and Undeliverable Packages

If a package is returned because of:

• An incorrect or incomplete address.
• Repeated failed delivery attempts.
• Customer refusal.
• Unpaid customs charges.

Any approved refund may be reduced by the original shipping cost, return fees, customs costs and other charges incurred, except where prohibited by law.

9. International Returns

International customers are responsible for return shipping, customs documents and applicable duties unless the product was damaged, defective or incorrectly supplied.

Customs duties and import taxes paid to government authorities are generally not refundable by Superior Health.

10. Product Results and Personal Preferences

Refunds are not guaranteed solely because:

• A customer dislikes the taste.
• A product does not meet personal expectations.
• Desired weight or wellness results are not achieved.
• The product was not used consistently or according to directions.

Individual results vary, and no specific result is guaranteed.

11. Exchanges

Where stock is available, eligible unopened products may be exchanged. Customers may be responsible for shipping costs and any difference in price.

12. Contact Us

For cancellations, returns or refunds:

Superior Health Customer Support
Email: info@superiorhealth.com
Telephone:+1 (469) 996-2953
Return address: 6500 Excellence Way, Plano, Texas, USA